SUPPORT · CONTACT
How to reach us.
We answer real email from real humans. Pick the right channel from the list below for the fastest response. Most questions are answered in seconds by the FAQ — try that first.
Try these first.
I bought founding access but never received my license email
Try Order Lookup →
I have a question about HYVE Ether OS
Read the FAQ →
Will my computer run HYVE?
Check Compatibility →
I want a refund
Read Refund Policy →
One inbox. One human.
We are a small operation. Every email arrives in the same inbox and gets answered by Anthony or someone he trusts. Tag your subject line with the category below for the fastest routing.
Subject-line tags + SLAs
- [SUPPORT]SLA · 48 hours
License issues, install help, marketplace questions, billing.
- [SECURITY]SLA · 48 hours · 7 days for high-severity fix
Vulnerability reports, coordinated disclosure, security findings.
- [LEGAL]SLA · 5 business days
Terms, privacy, refund policy, DMCA notices, civic compliance enquiries.
- [FOUNDER]SLA · Best effort — typically within a week
Press, partnerships, and questions for Anthony S. Owens that do not fit a support ticket.
IMPORTANT — INCLUDE WHEN EMAILING
- ▸The email address you used at checkout
- ▸Your Stripe session ID or Coinbase charge ID (from your receipt)
- ▸A clear description of the issue or question
Response times are best-effort during the founding-access period. Founding members receive priority queue placement.